Refund policy

Every Heckin Goods piece is printed on demand, just for you. If something is not right with your order, we will make it right.

Our 30-day promise

a printing problem, such as missing detail, smudges, peeling, or colors clearly different from the product photos
a garment flaw, such as a hole, tear or bad seam
damage from shipping
a different design, color or size from the one you ordered

Email support@heckingoods.com with your order number and a clear photo of the problem and the size tag. We send a free replacement or a full refund, your choice. You do not need to send anything back.

Lost or late parcels

If tracking has not updated for 5 business days, or the carrier confirms the parcel is lost or damaged, we reprint and reship for free or refund you.
If tracking says delivered but you cannot find the parcel, check with neighbors, your building mailroom and your local post office, and allow 2 business days, because USPS sometimes marks parcels as delivered early. If it still has not turned up, contact us within 30 days of the delivery date. We will open a case with USPS and work out a fair solution with you.

What we cannot accept

Each item is made to order, so we cannot accept:

returns or exchanges for change of mind, or for a size chosen by mistake. Please check the size guide on each product page before ordering, or email us and we will help you choose.
small differences in print position (up to about 1 inch) or in color shade compared with your screen
parcels returned or lost because of an incorrect or incomplete address entered at checkout. If a parcel comes back to us, we can send it again once the new shipping cost is paid.
normal wear, or damage from washing that does not follow the care instructions
claims made more than 30 days after delivery

Cancellations and changes

Orders go to print quickly. Email us as soon as you can, ideally within 12 hours. If your order has not gone into production yet, we will cancel it with a full refund or change it for you. Once printing has started, we cannot cancel the order, but we can still update the shipping address until it ships.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show it. If it has been more than 15 business days since we approved your refund, please contact us.